Töölön Vire Privacy Notice

Töölön Vire & Voima Oy respects the privacy of every person who uses its services. This is an information document in accordance with the EU General Data Protection Regulation (2016/679) for Töölön Vire & Voima Oy’s customers and potential customers. The Privacy Policy describes our policy regarding the collection, use, publication and transfer of information to which the Privacy Policy applies. The data protection policy takes into account the EU’s general data protection regulation, the legislation in force in Finland and the instructions and recommendations given by the Data Protection Commissioner.

Who we are

Our website address is https://toolonvire.fi. The service is represented by Töölön Vire & Voima Oy, whose business identification number is 3017163-6. Questions, comments and requests related to this statement are welcome and should be sent to [email protected].

What personal data do we collect and why?

Personal data refers to all kinds of entries describing a natural person or their characteristics or living conditions, which can be identified as relating to them or their family or those living in the same household with them. It does not matter by what means or on what platform the information is stored.

Personal data is collected and processed for managing, developing and managing customer relationships and other relevant connections. In addition, the purpose of data processing is customer communication and marketing, electronic newsletter delivery, including direct marketing and opinion and market research. Personal data is not used for automatic decision-making or profiling.

Customer service

Customer feedback or questions can be forwarded to Töölön Vire Oy by phone or email. E-mail messages are processed by the person to whom you have addressed your message.

Contact forms

Töölön Vire Oy’s website has contact forms to improve the customer experience and speed up contact. In all contact forms, we collect personal data from customers in order to be able to identify customer contacts and respond to them. Personal data includes name, e-mail address, telephone number and other additional information entered by the customer. We also collect the user’s IP address and browser version information to facilitate the identification of spam messages. We keep this personal data for two years, unless the legislation requires otherwise.

Cookies

Our website uses cookies. A cookie is a small text file that is sent to the user’s computer and stored there, which enables, among other things, the basic functions of the site and helps to identify visitors who visit the pages.

Preventing the use of cookies

The user can define in his browser settings whether he wants to accept or deny the use of cookies. The user can also define the browser setting to notify the use of cookies on websites, in which case the user can accept the use of cookies on a case-by-case basis.

Analytics

Statistical visitor data is collected from the online services, for which the Google Analytics program provided by Google (Google Inc.) is used, which facilitates the monitoring of the use of the site. For this purpose, Google Analytics uses cookies, which are text files transferred to the user’s computer. The information generated by cookies about the use of this website is transferred to and stored by Google. The user’s IP address is anonymized before it is sent to Google. In accordance with its Privacy Shield certification, Google states that it complies with the EU-US Privacy Shield arrangement. Google can deliver data collected by Google Analytics to third parties when required by law or when third parties process data on Google’s behalf. According to the terms of use of Google Analytics, Google does not combine the registered IP addresses with any other information stored by Google.

You can find more information about the privacy policy related to the Google Analytics service at https://policies.google.com/privacy.

Information sources

The information is obtained as a result of Töölön Vire Oy’s own operations and as entered by the customer himself when he fills out the contact form. The main source of information is the customer themself. Information can also be obtained from official and company data registers and from common partners.

Data transfer

The information in the customer register is only used by Töölön Vire Oy, except when using an external service provider to provide a value-added service. However, the information is not disclosed to outside parties or for the partners’ own use, except in matters related to collection or invoicing and when required by law. Personal data will not be transferred outside the European Union or the European Economic Area, unless it is necessary for the implementation of the service related to the customership or other material connection.

How long we keep your data

The personal data storage times followed by Töölön Vire Oy are based on the statutory obligations of the data controller, the agreement between the data controller and the customer, and to the rights and obligations due to the customer and the controller. All personal data is stored by Töölön Vire Oy for 3 years, unless otherwise required by legislation.

All persons have the opportunity to see, modify and delete their own personal data at any time by contacting [email protected].

What rights do you have to your own information

If you have been in contact with us by e-mail or via the contact form, you can request a summary file of your own personal data, including all the personal data you have given us. You can also request the deletion of your personal data. The right to delete your own data does not apply to personal data that we have to keep for maintenance, legal or information security reasons.

How we protect your personal data

Only those employees who have the right to process customer data for their work are entitled to use the system containing customer data. Each user has their own username and password for the system. Data is collected in databases and e-mails that are protected by firewalls, passwords and other technical means. The databases and their backups are located in locked rooms and only certain persons can access the information.

How we act in the event of a data breach

If Töölö Vire Oy becomes aware of a data security breach targeting the systems, which is likely to seriously endanger users’ privacy, Töölön Vire Oy will notify users of the data security breach without undue delay. The notification tells which information is affected by the data security breach, what are the likely consequences of the breach and what measures have been taken as a result of the data security breach.